Privacy Policy

This privacy policy is for the website www.skyetravelteam.com and governs the privacy of those who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed.

THE WEBSITE

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visit. This website complies with all UK national laws and requirements for user privacy.

We may change this privacy notice from time to time by updating this page, n order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit the website.

PERSONAL INFORMATION WE MAY PROCESS

Personal information that we will process in connection with our services, if relevant, includes:

Personal and contact details, such as name, email address and contact details
Records of your contact with us via email, or via our contact form
Services you have been interested in and have held
Marketing to you and analysing data, including history of those communications, whether you open them or click on links and information about products and services we think you may be interested in.

Any information we collect about you will come either from yourself , any person who may have referred you to us, or from our advertising or social media platforms.

HOW WE MAY USE YOUR DATA

We use your personal data, including any of the personal data listed above, for the following purposes:

Assessing an enquiry for our product or service, including considering whether or not to offer you the product or service.
Managing any aspect of the product or service.
To improve the operation of our business
For management and auditing of our business operations, including accounting.
To keep records of our communications with you.
For market research and analysis and developing statistics
For all email marketing communications to provide you with relevant information and offers occasionally.
To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels.
To comply with regulatory and legal obligations, requirements and guidance.

LEGAL GROUNDS FOR PROCESSING YOUR INFORMATION

We rely on the following legal basis to secure your personal data:

1. Where it is needed to provide you with our products and services (as above).

2. Where it is in our legitimate interests to do so, such as:

Managing your products and services and updating your records.
To keep records of our communications with you
For email marketing communications to provide you with relevant information and offers occasionally.
Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations.

3. To comply with our legal obligations.

4, With your consent or explicit consent for direct marketing communications.

SHARING YOUR DATA

We may share information with the following third parties for the purposes listed above:

Governmental and regulatory bodies, and any other businesses that are needed in order to fulfil our services, such as suppliers or outsourcing companies.

STORING YOUR DATA

We may use third party tools to store your personal data and keep your information safe, such as a CRM system, cloud storage or email marketing software, as well as our own hard drives and data storage systems.

PROVIDING US WITH YOUR PERSONAL INFORMATION

We're unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we'll make this clear.

You should tell us of any changes by email, so that we can update our records.

We may use your email address to contact you for marketing purposes. You can stop our marketing at any time by contacting us or following the instructions in the communication.

DATA RETENTION

Unless we explain otherwise to you, we'll hold your personal information based on the following criteria:

For as long as have reasonable business needs, such as managing our relationship with you and managing our operations.

For as long as we provide products and/or services to you and in line with legal and regulatory requirements.

YOUR RIGHTS UNDER DATA PROTECTION LAW

Here is a list of rights that all individuals have under data protection laws. They don't apply in all circumstances. If you wish to use any of them, we'll explain at the time if they are engaged or not. The right of data portability is only relevant from May 2018.

The right to be informed about the processing of your personal information.

The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.

The right to object to processing of your personal information.

The right to restrict processing of your personal information.

The right to have your personal information erased (the "right to be forgotten").

The right to request access to your personal information and to obtain information about how we process it.

The right to move, copy or transfer your personal information ("data portability").

Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

You have the right to complain to the Information Commissioner's Office which enforces data protection laws in the UK.

You have the right to object to certain processes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests.

Individuals can find out if we hold any personal information by making a "subject access request" under UK GDPR law. If we do hold any information about you, we will:

Give you a description of it;

Tell you why we are holding it;

Tell you who it could be disclosed to; and

Let you have a copy of the information in an intelligible form.

You can contact us or make a SAR by emailing us.

Cookies are small files that hold information; they're placed or "dropped" on your computer when you access websites or use apps on your device. The data contained in the cookie can be retrieved by the website or app that placed them there. They can also be accessed by websites or apps that have been authorised to use them by the site or app that first dropped them.

Some cookies only exist for a short period of time, and are then automatically deleted by your device. Others last for longer - these are called "persistent cookies" - and some exist for years unless manually deleted. These can be used to analyse multiple site visits over time, or customise the content that's displayed. Some cookies are set by the app or website that you are visiting; these are called "first party cookies". Others may be set by a third party when you use a site or an app - for example, by a tool built in to the website, or by an advertising network that displays adverts on the site or in the app.

Read more about cookies on the site of th UK Information Commissioner's Office (who regulate data usage)

COOKIES WE USE

Wix cookies: needed for things like logging whether yo see error messages - so we can ake improvements and fix bugs.

Analytics cookies: needed to analyse the performance of this website and create reports on website traffic, sources and popular pages, etc. This includes wix cookies and Google Analytics cookies.

IF YOU DON'T WANT COOKIES

When you "agree" to receive cookies on our pop-up, you are giving your consent.

If you are not happy, then you should either not use this site, delete our website cookies after visiting the site, or you should browse the site using your browser's anonymous usage setting.